31 July 2010, 8:18 am
I have a 2003 Lexus RX300 with gps. After few years of hesitation, we finally decided to take it to the dealer and pay the $300 to upgrade the gps/maps. We started to get "Disc error" problems at random when the engine is turned on. these random errors would quickly get solved, by turning the engine on and off. However, few months ago, in the middle of a drive, a new error message popped up 'disc not detected'. We pulled to the side of the road, to try and 'restart' the car, but to no avail. We took it back to the dealer who said that the hard drive went bad, we'll need to pay $1200 to replace it! After we complained, they agreed to lower the price to $600 (50/50). Even with the 50/50 compromise, I am thinking, this will put us at $600+300=$900 for a simple gps! I was not happy with the dealer and called corporate. it took them couple of weeks to call back, but they echoed the dealer's quote. I was very unhappy and asked for my $300 back. The new upgrade/disc fried our hard drive and now I'm out of gps too! With less than $300, I can go buy us a garmin or tomtom. The dealer refused to refund the $300 either! They said only if another dealer can write us an official note to support that the upgrade is no good, then they'll refund the $300. Anyone heard of anything like that? I'm totally disappointed and looking to go to small claims court. For eight years, we took our Lexus back to the dealer for all the maintenance and oil changes.... Read More »
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